Terms and Conditions
Welcome to Topher's Paw Co. LLC. These Terms and Conditions explain our policies regarding payment, pet care services, personal information, communications, and gift cards.
Please review these terms before using our services or making a purchase.
1. Payment Terms
Accepted Payment Methods
We accept cash, debit cards, credit cards, Apple Pay, and Google Pay. Personal checks are not accepted.
Payment Due
Payment for services is due when the service is completed, unless a different arrangement has been agreed upon in advance.
Additional Service Charges
Any applicable special-handling or attempted-service fee will be assessed in accordance with the service policies below.
2. Pet Care and Service Policies
Behavior and Special Handling
We welcome pets with a variety of temperaments and handling needs. In cases involving aggression, significant resistance, or other behavioral challenges, a special handling fee of up to $20 may apply.
Services We Cannot Safely Complete
Our team may discontinue or decline a service if it cannot be performed safely for the pet or staff. For a new client, a $10 attempted-service fee may be assessed when we have attempted but cannot safely complete the service.
Nail Trimming and Quicking
We take care to avoid cutting the quick of a pet's nail. However, because nail length, quick length, movement, and behavior vary, accidental quicking and minor bleeding can occur.
Vaccinations
We do not routinely require customers to provide vaccination documentation. Pet owners remain responsible for compliance with applicable rabies vaccination requirements and other laws. We recommend following your veterinarian's vaccination guidance.
Pet Safety
The safety and well-being of pets and staff are our priority. We reserve the right to stop, modify, or decline a service when safety concerns arise.
3. Privacy and Personal Information
Topher's Paw Co. LLC collects certain personal information when customers use our website, schedule appointments, make purchases, or communicate with us.
Information We May Collect
This may include your name, phone number, email address, mailing address, appointment details, pet information, and transaction information.
How Information Is Used
We use customer information to schedule and provide services, process purchases, communicate about appointments, maintain customer records, and improve our business operations.
Service Providers
Information may be processed by third-party providers that support our website, booking system, payment processing, online store, or communications.
Information Security
We use reasonable measures to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
For questions regarding your personal information, please contact us using the details at the bottom of this page.
4. Text Messaging Terms and Conditions
Enrollment and Consent
When you opt in to receive marketing text messages from Topher's Paw Co., you consent to receive recurring automated marketing and informational messages at the mobile number you provide.
Consent to receive marketing messages is not a condition of purchasing products or services.
Message Frequency and Charges
Message frequency varies depending on our communications and your interactions with us. Message and data rates may apply. Contact your wireless provider regarding your mobile plan.
Opting Out
You may unsubscribe from marketing text messages at any time by replying STOP to a message from our messaging program. You may receive a final confirmation of your unsubscribe request.
Help and Support
Reply HELP to an automated message for available assistance, or contact chris@topherspaw.co.
Wireless Carriers
Wireless carriers are not responsible for delayed or undelivered messages.
Changes to Your Phone Number
If you change or transfer your mobile number, please unsubscribe using your original number or notify us so we can update your contact information.
Program Changes
We may update or discontinue our messaging program. Material changes will be communicated as required by applicable law.
5. Gift Cards and Gift Certificates
These policies apply to physical gift cards, electronic gift cards, and gift certificates issued by Topher's Paw Co. LLC.
Gift Cards Purchased January 12, 2025 Through August 28, 2025
Expiration
Gift cards issued during this period have a stated validity period of five (5) years from their original purchase date, subject to applicable law.
Refunds
Gift card purchases are non-refundable except where required by law.
Lost or Stolen Cards
Customers are responsible for safeguarding their gift cards. Lost, misplaced, or stolen cards are generally not replaced, except where applicable law requires otherwise.
Gift Cards Purchased August 29, 2025 and After
Final Sale
All purchases of physical and electronic gift cards are final. Gift cards are non-refundable and cannot be redeemed for cash, except where required by law.
Treat Gift Cards Like Cash
Gift cards should be protected as you would cash. Topher's Paw Co. is generally not responsible for lost, stolen, destroyed, deleted, or misplaced cards.
Gift Card Information
Customers must retain their original gift card information. We cannot guarantee that missing card numbers can be retrieved or that a card can be reissued using a purchase receipt alone.
Electronic Gift Cards
Customers purchasing eGift Cards online should retain the original email containing the card number, barcode, or QR code. The valid gift card credentials are required for normal redemption.
Expiration
Gift cards have a stated expiration period of five (5) years from the applicable original purchase or issuance date, subject to any longer period required by law. Expiration terms are subject to applicable federal and Michigan consumer protection laws.
Agreement to Terms
Purchase or use of a gift card constitutes acceptance of the applicable terms disclosed at purchase, subject to applicable law.
6. Square eGift Card Migration to Gift Up
Effective October 1, 2026, Topher's Paw Co. migrated previously issued Square eGift Cards to Gift Up following the discontinuation of our Square integration with our point-of-sale system.
Important: This administrative migration does not renew, extend, or reset the original gift card expiration date or change the purchase terms.
Original Expiration Dates
The original expiration period remains based on the original purchase date, subject to applicable law, rather than the October 1, 2026 migration date.
Original Square Gift Card
Customers must retain their original Square eGift Card and present the valid 16-digit card number or scannable barcode when redeeming it.
Transferred Balances
Remaining eligible balances were transferred into Gift Up and remain subject to their original terms and conditions.
Replacement Cards
The migration did not create or issue replacement gift cards. Lost or deleted original Square eGift Cards are generally not replaced, except where required by law.
Original Terms Remain
Original purchase terms, redemption restrictions, and applicable conditions remain unchanged by this migration.
The migration was an administrative change intended to maintain acceptance of eligible previously issued Square eGift Cards through our current system.
7. Changes to These Terms
Topher's Paw Co. LLC may update these Terms and Conditions from time to time. Updated terms will be posted on our website.
Changes will not retroactively alter previously purchased gift card terms or other existing contractual rights where prohibited by law.
8. Contact Information
If you have questions or concerns regarding these Terms and Conditions, please contact us.
Email: chris@topherspaw.co
Phone: 517-648-7596
Mailing Address:
Topher's Paw Co. LLC4737 Marsh Rd., Suite B
Okemos, MI 48864
