Privacy Policy
At Topher's Paw Co. LLC, we value your trust and are committed to respecting and protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when visiting our website or using our services.
1. Our Commitment to Privacy
Topher's Paw Co. LLC operates www.topherspaw.co and provides professional pet care services in Okemos, Michigan.
We recognize the importance of protecting the information our customers share with us. This policy describes our information practices in connection with our website, appointments, purchases, and customer communications.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Personal and Contact Information
When you schedule an appointment, become a customer, make a purchase, or contact us, we may collect:
- Your name and contact information
- Email address and telephone number
- Mailing or billing address
- Appointment and service history
- Information about your pets
- Purchase and transaction records
- Information you voluntarily provide
Website and Device Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and general website usage data.
Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies to support website functionality, remember preferences, understand website activity, and improve your experience.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.
3. Payment Information and Security
When you make a purchase or pay for services, payment information may be collected and processed by our third-party payment providers.
Payment Card Protection: Payment card details are handled through the applicable payment processing system. Topher's Paw Co. does not independently maintain a database of full payment card numbers for customer transactions.
Where a payment provider offers saved payment methods, that provider may securely retain payment credentials for future authorized transactions.
Payment providers maintain their own privacy policies, security practices, and processing terms.
4. How We Use Your Information
We may use the information collected for the following business purposes:
- Scheduling and managing appointments
- Providing pet care services
- Processing payments and purchases
- Maintaining customer and pet records
- Sending appointment reminders and updates
- Responding to customer questions
- Providing customer service
- Improving our website and operations
- Sending promotional communications where permitted
- Complying with applicable legal requirements
Marketing emails and promotional text messages are subject to applicable consent and unsubscribe requirements.
5. How Information May Be Shared
Topher's Paw Co. LLC does not sell customer personal information to third parties.
We may share information with trusted service providers when reasonably necessary to operate our business, such as:
- Appointment and booking software providers
- Payment processing companies
- Website hosting and technical service providers
- Email and text messaging platforms
- Other providers supporting business operations
We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect the rights and safety of our customers, staff, and business.
6. Your Privacy Choices
Updating Your Information
You may request corrections or updates to your customer information by contacting us at chris@topherspaw.co.
We may take reasonable steps to verify your identity before making changes or responding to requests involving personal information.
Marketing Emails
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email or by contacting us directly.
Text Message Communications
To stop receiving marketing text messages, reply STOP to a message from our messaging program. You may receive one final confirmation message.
Other Privacy Requests
You may contact us with questions about the personal information we maintain or to request its correction or deletion, where applicable. Certain information may need to be retained for legitimate business or legal purposes.
7. Protecting Your Information
We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure.
We also rely on third-party service providers to maintain appropriate safeguards for information processed through their systems.
Although we work to protect customer information, no website, network, or electronic storage system can be guaranteed to be completely secure.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or legal requirements.
Any updates will be posted on this page with a revised effective or last-updated date. When appropriate, we may provide additional notice of significant changes.
9. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Email: chris@topherspaw.co
Phone: 517-648-7596
Mailing Address:
Topher's Paw Co. LLC4737 Marsh Rd., Suite B
Okemos, MI 48864
Last Updated: October 25, 2026
